FAQ About Our Logo Embroidery

Shipping Cost?

Shipping cost will be calculated when you check out based on weight, size of box and the destination of your order.  You will have the option upon checking out to choose UPS or USPS and regular or expedited shipping services.  We only ship to addresses in the United States and Canada.

When Will I Receive My Order?  

Once you approve your logo and give us the thumbs up to start, we will obtain the inventory, produce your job and have it ready to ship. Current lead times with the ongoing supply chain issues are running about a week and half.  Now that is fast....Right?

Return Policy

Custom embroidered items can be returned if the item is defective or the embroidery does not match the proof you approved.  We will replace the item at no cost if JohnnyBattle is notified within 30 days of the purchase . 

Since this is a custom product.  Embroidered items that are not defective are unable to be returned or exchanged.  This includes color variances and sizing issues.

We want you to be completely happy with the service we provide and will work hard to make it so.  If you have any doubts about garment color, size of the apparel, thread color of the proof,  you should always ask and we will be so happy to offer any assistance before you approve a proof.

Do You Have Minimums?

We have a 6 piece minimum per design.  That's 6 of anything on the web site.  It does not need to be the same item.  All 6 pieces could be different items or colors.  For example 2 hats 2 polo shirts and 2 jackets.  If it's your first order with Johnny Battle you can order one piece if you like, but there is a small order processing fee of $50 for orders under 6 pieces.  Check this out!  If you order 6 or more pieces of anything (mix or match) we will waive that crazy small order processing fee.  So for one design/logo, 6 or more pieces of anything equals NO FEE'S.  No brainer right?

Here is the tricky part. The minimum is per design so you would have to order a minimum of 6 per design.